Question 1

What Should I do if I forget my withdrawal password?

Accepted Answer

If you forget your withdrawal password, contact the customer support team at cs@ex.io with the email subject “Request to reset withdrawal password.” Attach a photo of yourself holding your passport or photo ID, with today’s date and your signature clearly written on a piece of paper in the same image. Once verified by the customer […]

Question 2

Changing the Login Password (Step-by-Step Guide)

Accepted Answer

1) Log in to your EX.IO account, hover over the icon at the top right, and select “Account Security”. 2) On the account security page, click “Change” next to “Login password”. 3) After clicking “Change” you will be directed to the “Update password” page. 4) Create and confirm a new login password that complies with […]

Question 3

How to create the Withdrawal Password (Step-by-Step Guide)

Accepted Answer

1) Log in to your EX.IO account, hover over the icon at the top right, and select “Account Security”. 2) On the account security page, click “Set Up” next to “Withdrawal Password”. 3) After clicking “Set up” you will reach the “Set up withdrawal password” page. 5) Create and confirm a withdrawal password that complies […]

Question 4

Why is 2FA important to users?

Accepted Answer

Question 5

What should I do to log into my account if I’ve lost my 2FA verification?

Accepted Answer

Once you have logged in using your username/email and password, you can choose “Try another way” to select an alternative verification method. If you opt to receive a verification code via SMS, please be aware that standard message and data rates may apply.

Question 6

How to set up Two-factor authentication (2FA)?

Accepted Answer

1) To set up Two-Factor Authentication (2FA), you would need to download an authenticator app, such as Google authenticator. Once you have the app installed simply press “Continue” to proceed with the setup process 2) Make a note of the secret key as a backup in case you lose your device. 3) Enter the verification […]